With over a million Australians supported back to work by our compassionate and caring claims teams, we know how to guide you through the process. This page provides everything you need to get started with your WorkCover claim. You can also read real stories from people we’ve helped. We’re here for you – contact us in the way that suits you best.
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Resources for the claims process
Get the care you need
Your recovery and wellbeing is our number one priority.
Learn more about our services and how we can help you by downloading the brochure.
Send completed claim forms to:
GPO Box 805 Canberra ACT 2601″
[email protected]
Have you suffered a work related injury or illness?
Have you let your employer know that the injury or illness has occurred?
If your injury was the result of a motor vehicle accident, report the accident to the police. Otherwise, your claim may not be valid.
Notify your employer of the injury or illness as soon as practical.
If you are unable to notify your employer, someone else can do this on your behalf.
Have you had medical treatment for the injury or illness?
Does the injury or illness require medical attention?
You are not able to claim for weekly payments or medical expenses without assessment and evidence from a health practitioner.
This is your priority. Make a visit to a practitioner or hospital as required for treatment as soon as possible.
Have your injury or illness assessed, receive any medical treatment and understand the steps to recovery.
Though you can initiate a claim without medical evidence, you will need it at some point to have your claim assessed for compensation.
Are you intending to claim for weekly payments (money paid for time off work)?
Request a certificate of capacity from your treating health practitioner.
You will need it to receive any weekly workers compensation payment.
Are you intending to claim for medical expenses?
Request medical evidence of the injury or illness and that it was work related, as well the costs incurred, from your treating health practitioner.
You will need supporting information to make a claim for medical expenses.
Speak to your practitioner about what other information is relevant for your claim and can be provided.
Each claim is different and information such as scans, medical bills and medical reports may eventually be added to support the claim for compensation.
Has the injury, illness or incident been recorded in your workplace’s Register of Injuries?
Work-related injuries and illnesses must be recorded in your
workplace’s Register of Injuries.
You (or someone on your
behalf) should complete the Register of Injuries within 30 days
of becoming aware of the injury or illness.
Your employer should guide you in the process to fill out a Register of Injuries form.
They should provide confirmation to you once received and return a copy to you for your records.
This document can be used to support you if you are making a claim and will assist in the assessment of the claim.
If you have not suffered an injury or illness, you do not need to enter the claims process.
If you are reporting an incident or near miss, your employer should guide you in the process to fill out a Register of Injuries form.
EML supports WorkSafe Victoria in the identification of near misses and other incidents to improve the workplace and prevent future injuries and incidents.
If you have sought medical treatment for a work related injury or
illness, you have the right to lodge a workers compensation
claim.
Have you already lodged a claim for this injury or illness?
Do you want to lodge a claim for compensation for medical expenses and/or for weekly compensation payments?
While you have a right to make a claim, the choice is yours.
When you have been injured or become ill, entering the claims process ensures you are getting the right support in recovery.
Log on to myWorkSafe website and fill out the online
Workers injury claim form.
Once complete and submitted,
you will receive an email notification, and the form will be sent
to your employer to complete the claim form.
Online submission via myWorkSafe is the preferred method.
Advantages can be found
here, primarily around your ongoing visibility in a
more streamlined
process.
Other options are available and detailed
on the
website
or contact the WorkSafe Victoria Advisory on
1800 136 089
if you are still not sure.
If you lodged via myWorkSafe, your employer will receive notification and will fill out the employer sections to complete your claim.
By law, an employer cannot refuse to take a Worker’s injury
claim form from their injured worker.
Contact the WorkSafe Victoria Advisory on
1800 136 089
if you have queries.
Your employer has strict timeframes to complete their part
of your form once received from you.
Penalties may apply to your employer if they fail to lodge on
time.
Part A must be completed within
3 business days for injuries for
a mental injury or that include a mental injury.
Part
B
must be completed within
10 calendar days for injuries for
a mental injury or that include a mental injury.
Part
A
and Part B must be completed
within 10 calendar days for
injuries for a physical injury.
Documents may be needed to support the claim.
Certificates of capacity, medical certificates and other medical
evidence may be requested.
Your health is the most important thing. If your claim is
accepted, you can be reimbursed for the reasonable costs of
treatment.
See medical practitioners as required to treat your injury or
illness and keep all relevant medical documentation in this time.
If you have sustained a mental injury, you may also be entitled
to provisional payments, even if your claim is later
rejected.
Read more about this
here.
After the claim has been submitted,
EML will contact both the worker and employer within five days and
may ask for more information from you.
Your claim is assessed by our dedicated team at EML as to whether it is eligible for workers compensation in line with the legislation.
If there are no further queries, EML will let you know the
claim has been accepted.
If further queries or investigation is required, a claim decision
may take up to 28 days.
A case manager will be assigned within three business days of accepting a claim to support your recovery. EML has a range of videos to assist workers, once their claim is approved, available here.
Contact for all new claims
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The EML Group is made up of a group of companies owned and operated by a partnership between Employers Mutual Limited & The Trustee For ASWIG Management Trust ABN 23 923 166 503, to find out more information about the EML Group click here.
