What to expect and who will help you

EML has created a series of short videos to answer some of the most commonly asked questions about:

  • Returning to work – who will support you to recover and get back to work
  • Weekly payments – how are payments calculated?
  • Treatment – what types of treatment can you receive and how to claim travel expenses?
  • Who’s involved – which specialists can help you to recover

View the videos below to learn more about what you can expect and the support you’ll receive.

You can also contact your EML Case Manager if you have any questions or if you need help straight away.

Contact us if you have any questions or feedback about the videos.


Returning to work

At EML, we have a team of specialists to support you every step of the way to help you recover and return to health and work. Both you and your employer play an important role in your return to work. Watch this video to learn more.



Weekly payments

If you need time off work due to your injury, you may be entitled to receive weekly payments. Watch this video to learn how weekly payments are calculated, who pays you and what you need to do to make sure you are paid on time.




Receiving the right treatment at the right time for your injury or condition can help you get back to health and work. Watch this video which covers the type of treatment you can receive, who pays for it and how you can claim reimbursement for treatment and travel expenses.


Who’s involved

We have a team of specialists who will be involved in your claim to make sure you receive the right level of care and support. This may also include face to face return to work support services or independent medical examinations with  specialists experienced with your type of injury or condition. Watch this video to learn about the support you can receive throughout your claim and the people who will be there to help every step of the way.