In this article, we explore career progression after a psychological injury, focusing on what to consider before lodging a claim, returning to work after time away, and looking for your next job.
Lodging a mental health claim in NSW
If you believe that you have sustained an injury at work it is best to advise your manager or Return to Work (RTW) Coordinator that you intend to lodge a workers compensation claim. Typically, your employer will lodge the claim on your behalf, but it is also possible for you to lodge it yourself, if you know which insurance company your employer is covered by.
After advising your employer of your intention to lodge a claim, the next step is to make a GP appointment to disclose the details of how the injury occurred and your intention to pursue a workers compensation claim. Your doctor will then provide you with a SIRA Certificate of Capacity, which is a legal document. It is important and your responsibility to review the information on the certificate to ensure it has been completed correctly. This means checking, that the certificate has a valid diagnosis and that both you and your doctor have filled in and signed the relevant sections. If this information has not been completed correctly, you may not be entitled to weekly compensation under the workers compensation scheme.
You need to send the completed certificate to your employer, who can lodge the claim on your behalf. If you are having difficulties with your claim lodgment and you know which insurance company to lodge with, you can lodge the claim yourself.
Returning to work
Health and wellbeing are negatively impacted by prolonged work absence and unemployment. Long-term unemployment can increase the challenge of re-entering the workforce, contributing to a downward spiral. The good news is that the opposite is also true.
We generally find that the biggest influence on whether a worker will return to work with their pre-injury employer are the actions taken by their pre-injury employer. If your preference is to return to your pre-injury work, help your employer provide you with the support you need by being open to discussion and negotiating the terms of your return to work to promote sustainable recovery and maximum performance.
Staying at work or finding employment at another location can help improve self-esteem, provide a sense of community and ensure financial security.
Job-seeking after a psychological injury claim
If you have a workers compensation claim and you believe that alternative employment is the ultimate return to work goal, you should advise your treating team and case manager. Your case manager can discuss your goals with you and your treating team (likely in a medical case conference) to confirm this is the most realistic return to work goal for you.
If you have a claim, you can ask your case manager for support with job seeking. This generally involves facilitating a referral to an occupational rehabilitation provider, whose consultants will assist you with a wide range of job-seeking services including but not limited to:
- resume and cover letter development
- mock interviews
- job-seeking skills training, helping you access available resources to find a job
- work trials and SIRA programs that enhance your prospects of securing paid employment
- discussing claim history during recruitment.
Employers have a responsibility to provide workers with a safe environment and assist in making reasonable accommodations to ensure employees’ safety needs are met.
So, it is appropriate for an employer to ask prospective employees if they have any pre-existing injuries or conditions that may impact their ability to perform the advertised role. It’s also appropriate for them to ask whether a potential employee requires any reasonable adjustments in order to carry out the advertised role.
Employers cannot ask a potential employee if they’ve ever claimed workers compensation because a person’s claim history isn’t relevant to their performance ability. This information could be discriminatory if the employer factors it into the decision about whether to hire the candidate (Australian Human Rights Commission, 2019).
If you are asked about your workers compensation claim history, try to focus on whether you have any pre-existing injuries or conditions that may impact your capacity and what reasonable adjustments you require.
Failure to disclose pre-existing injuries or conditions that may impact your ability to perform a role limits the employer’s opportunity to accommodate and assist you, and in extreme cases can incur disciplinary action.
Looking after your mental wellbeing
Remember to take care of your mental health and wellbeing throughout your career.
Here’s a simple guide to looking after your mental wellbeing:
- take a full lunch break, away from your workstation
- start and finish work on time
- maintain a balanced diet
- keep physically active
- get sufficient sleep
- maintain a positive work-life balance: avoid checking work emails after hours or while on leave
- recognise when you’re having a bad day or are under stress
- reach out for help
- if the matter is serious or is significantly impacting you, consider consulting your GP who is qualified to assess your health and can link you with appropriate support.
Managing mental health claims
During 2024, the number of mental health injury claims in the NSW Workers Compensation Scheme increased by 36%*.EML is acknowledged by icare as being a provider with specialist capabiliy, which recognises our tailored approache to successfully managing psychological injury claims; supporting the best possible outcomes for employers and their injured workers in NSW>
We have dedicated specialists to help manage mental health claims, and our Recovery Pathways program provides additional support for claims involving workplace conflict.
Find out more about making a claim and accessing our support services through our workers page our workers page. You can also find a range of free resources through our mental health collection to support your recovery.
