As the festive season approaches, incidents of Occupational Violence and Aggression (OVA) are on the rise – particularly in the retail and hospitality sectors.
This timely webinar explores the growing trends of incivility, aggression, and abuse faced by frontline workers during the high-pressure lead-up to Christmas.
We are joined by a group of experts who will also provide evidence-based strategies for responding effectively after an incident – focusing on team care, psychological safety, and recovery support for affected staff and their colleagues.
By the end of this session, participants will be able to:
