Information, training and resources to help NSW employers prepare for the significant changes to the workers compensation system expected to take effect in July 2026.
We are in the midst of the most significant changes to the NSW workers compensation system in over a decade.
The two Bills that have passed in the NSW Parliament will significantly change how primary psychological injury claims are defined and managed in NSW. As fewer psychological injuries will be compensable under the workers compensation scheme, it is more important than ever that NSW employers have sound processes and systems for preventing psychological injuries, and for supporting workers with mental health concerns.
We have been delivering award winning case management services in NSW since 1910 and in the last ten years have invested over $144M into services designed to create safer workplaces for all Australians. This is our field of expertise, and we’ve created this page to support NSW employers prepare their businesses for change.
Download our checklist and take a look below to find tools, resources and training which will help you address key impacts to your business.
For reference, the full details to Bills that have passed the NSW Parliament can be found here:
Readiness check: Are relevant policies, procedures, risk mitigation and workplace training up to date?
Tools available to identify workplace needs:
Partners with support and resources available:
Additional resources:
EMlearning self- paced online courses (available exclusively at no cost to EML customers):
Resources:
EML Offer (discounted services available to EML customers):
Readiness check: Are psychosocial risk assessments and early intervention return to work practices regularly reviewed and implemented?
Tools available to identify workplace needs:
EMlearning self- paced online courses (available exclusively at no cost to EML customers):
EML Offer (discounted services available to EML customers):
Additional resources:
Partners with support and resources available:
EMlearning self- paced online courses (available exclusively at no cost to EML customers):
Partners with support and resources available:
EML Offer (discounted services available to EML customers):
Additional resources:
EMlearning self- paced online courses (available exclusively at no cost to EML customers):
Partners with support and resources available:
EML Offer (discounted services available to EML customers):
Additional resources:
EMlearning self- paced online courses (available exclusively at no cost to EML customers):
Partners with support and resources available:
EML Offer (discounted services available to EML customers):
Additional resources:
When a claim is lodged:
EMlearning self- paced online courses (available exclusively at no cost to EML customers):
Readiness check: Can relevant information be easily provided to the insurer on lodgement of the claim, to ensure 42 day liability determination timeframes can be met?
EMlearning self- paced online courses (available exclusively at no cost to EML customers):
Free workplace resources:
Online training available:
Facilitated employer training (available exclusively at no cost to EML customers):
Services available to EML customers include:
Readiness check: Have you consulted with your broker or claims service provider on the potential financial impact to your business, and ways to prepare?
More information:
For your business:
EML customers: please reach out to your claims team, broker or your account manger for guidance.
Non EML customers: please contact your CSP. Details can be found through icare's website.
Services available to EML customers:
Online training available:
If you are an EML customer and need assistance, please contact your claims team on 133 365.
If you would like to partner with EML, you can reach out to our NSW State Relationship Manager Laura Ulrick.
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The EML Group is made up of a group of companies owned and operated by a partnership between Employers Mutual Limited & The Trustee For ASWIG Management Trust ABN 23 923 166 503, to find out more information about the EML Group click here.
