In a significant milestone for EML, we are excited to announce the upcoming launch of the RecoveryMate mobile app. Designed specifically for workers, this app aims to streamline and simplify the often complex workers' compensation process, making it more efficient and accessible. Launching in November, RecoveryMate will provide workers with device-based access to essential claims information and functionality, catering to various business units, including Hospitality Industry Insurance (HII), Federal Self Insurance (FSI), National Self Insurance (NSI), and Insurance for NSW (ifNSW).



A User-Centric Approach

RecoveryMate has been meticulously designed with the worker in mind, prioritizing their unique needs and challenges throughout the claims process. Its key features include:

  • Streamlined Access: Workers will enjoy device-based access to critical claims information throughout the active period of their claim. Employers and providers will not be app users, ensuring a focused and personalized experience for workers.
  • Enhanced Engagement: RecoveryMate aims to boost worker engagement in managing their claims, giving them greater control and ease of access to necessary resources.
  • Relief for Case Managers: The app will reduce the administrative burden on case managers, freeing them to concentrate on more valuable tasks related to worker recovery.
  • Tailored Functionality: RecoveryMate is tailor-made for workers, offering a user-friendly interface and features that maximize worker value.
  • Unified Information: The app seamlessly integrates claim information from Pivotal and EMICS claims systems, providing a comprehensive overview of the claim's status.


Benefits for Workers

Workers will enjoy several advantages with the RecoveryMate app, including:

  • Payment Tracking: Keep tabs on payment status and approvals, ensuring financial stability during recovery.
  • Claim Status Updates: Stay informed about the progress of your claim, including important appointments.
  • Document Submission: Easily submit receipts and medical certificates through the app, simplifying the paperwork process.
  • One-Stop Resource Hub: Access and download forms, along with helpful resources for treatment and claim expectations.
  • Direct Case Manager Contact: Conveniently communicate with your case manager, fostering meaningful interactions.


Benefits for Case Managers

For case managers, RecoveryMate offers several advantages:

  • Time Savings: Reduce administrative tasks, allowing case managers to focus on guiding workers towards recovery and return to work.
  • Empowered Workers: Encourage workers to take control of their recovery by enabling them to submit documentation and access educational resources.
  • Meaningful Interaction: Shift the focus from administrative processes to life-enhancing interactions with workers.
  • Training and Resources: Case managers will receive training and resources to make the most of this new communication tool.


A Commitment to Worker Well-Being

RecoveryMate is a testament to EML's dedication to helping individuals reclaim their lives. This user-friendly app will be available on both Android and iOS devices, ensuring accessibility for all. We have worked diligently to ensure that RecoveryMate meets the unique needs of workers, offering a seamless experience.

For more information and to download the app please visit

Stay tuned for further updates as we embark on this exciting journey of enhancing the workers' compensation experience.