This session equips participants with practical strategies to manage challenging interactions effectively. Learn how communication style, tone, and non-verbal cues influence outcomes, and explore techniques to understand the drivers behind distressed behaviour. Gain skills in evidence-based defusing strategies, respectful assertiveness, and collaborative problem-solving. Discover when to pause or take breaks, maintain boundaries while validating feelings, and avoid language that escalates tension. The session also covers safety steps for situations that cannot be diffused and emphasises self-care and support following difficult encounters.

Ensure a psychosocially safe workplace with our program designed for leaders. Learn strategies to identify and manage psychosocial hazards to help prevent mental health issues. Learn how to understand how to fulfill legal obligations and foster a healthier work environment.

This session explores the most common musculoskeletal injuries affecting today’s workforce. We break down what these injuries are, how they occur, the factors that contribute to them, and practical strategies to prevent or reduce recurrence.

The first conversation after an injury sets the tone for the whole claim. When handled poorly, it leads to disengagement, mistrust, and long durations. This session equips leaders with the words, presence, and timing to start the process well – protecting both the worker’s wellbeing and the business.

With psychosocial safety regulations now established across Australia, we have a clearer picture of what regulators expect from organisations. Non-compliance not only puts workers’ mental health at risk but also exposes organisations to significant financial, legal, operational, and reputational consequences. Discover how to comply with psychosocial safety regulations and protect your people.