For over 110 years, we have been the trusted injury management partner for employers and government agencies across Australia. Our mission is to help people get their lives back. This commitment extends beyond just personal support—it encompasses the protection of our customers’ information and ensuring that our teams can work efficiently without technical disruptions.
At EML Group, we recognise that security is not just about protection. It is about enabling our people to focus on their work without unnecessary technical roadblocks. That’s why we partner with world leaders in cybersecurity to ensure that our systems remain secure, efficient, and reliable. By integrating best-in-class security solutions, we eliminate downtime, reduce troubleshooting efforts, and allow our teams to dedicate their energy to serving our customers.
“As we harness the power of AI and automation to improve our claims model, we build trust by combining empathy with reliable, high-quality service while maintaining the highest standards of privacy and data security,” said Shane Devlin, CIO at EML. “This human-centered approach, supported by innovative tools and robust cybersecurity measures, ensures transparency and consistency for better outcomes.”
Our approach to security is centred on trust and resilience. By leveraging advanced technologies, we ensure that our employees have seamless access to the tools they need, regardless of their location, so they can focus on what really matters.
“We pride ourselves with a flexible work arrangement. Our goal is to provide a seamless work-from-home experience with solutions that meet our stringent technical and cybersecurity requirements,” said Leon Gelderblom, Head of Security and Infrastructure.
The result? A frictionless work environment where case managers and support teams can perform at their best without being hindered by slow or unreliable systems. Productivity is maintained, customer service is enhanced, and technical issues no longer dominate the day-to-day workflow.
Before implementing our latest security enhancements, our Technology team were often tied up resolving access and connectivity issues, taking valuable time away from innovation and strategic initiatives. Now, with a more robust security framework in place, we have seen a significant reduction in technical support requests, and our teams can start their day without the frustration of connectivity delays.
This proactive approach to security and efficiency ensures that EML remains a leader in personal injury claims management, continuously evolving to provide the highest level of service. Our strategic partnerships allow us to focus on what truly matters, while ensuring that our technology supports, rather than hinders, our mission.
You can read more about our partnership with Zscaler here.
