What we do

We are the largest and most experienced claims service provider (CSP) delivering services to employers on behalf of the NSW Workers Compensation Nominal Insurer, icare.

 

We do more than manage claims – our 1,400 experienced personal injury specialists take the time to truly understand the employers we support, while ensuring injured workers receive the care they need to recover and return to work.

Laura, Manager

Newcastle office

Laura, Manager

Newcastle office

Laura, Manager

Newcastle office

Laura, Manager

Newcastle office

Laura, Manager

Newcastle office

What we deliver

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What sets us apart

Over the last ten years our customers have benefited from over $144 million worth of investments made by the Mutual Benefits Program into innovative solutions to address complex issues in workplace health and safety – even if they never make a claim. 

What we offer

We’ve been operating for over 115 years and work closely with businesses, unions, researchers, regulators and government agencies across Australia. We have the experience and expertise to support you, your people and your business.

Transport

Education

Manufacturing

Aged Care

Construction

We are the claims manager you can trust

We deliver outstanding results as demonstrated by the comparative metrics published by icare, while we continue to manage the highest volume of claims in the NSW Scheme.

How to choose EML

If you are a NSW employer with an Average Performance Premium (APP) or Group APP of $100,000 you can choose EML as your CSP when you receive your annual policy renewal documentation.

We’re here to help and you can reach out to NSW State Relationship Manager Laura Ulrick today via email.

Tip: If you can see the Change my Claims Service Provider tile in the icare Customer Self-Service Portal, you can choose EML!

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Change my Claims Service Provider

I am changing my claim service provider from next renewal date.

More on the horizon

Stay up to date on the latest news, customer offers and events

Find out more about the difference we make to NSW employers and their people every day.

By supporting organisations within your sector, we’ve gained a deep understanding of the unique and complex risks your industry faces.

What sets us apart

Over the last ten years our customers have benefited from over $144 million worth of investments made by the Mutual Benefits Program into innovative solutions to address complex issues in workplace health and safety – even if they never make a claim.