We are the largest and most experienced claims service provider (CSP) delivering award winning services to employers on behalf of the NSW Workers Compensation Nominal Insurer, icare. We do more than manage claims – our 1,500 experienced personal injury specialists take the time to truly understand the employers we support, while ensuring injured workers receive the care they need to recover and return to work.
Laura Hennessy, Manager
Newcastle Office
Rhiannon Hall, Manager
Tweed Heads Office
Katie Giddins, General Manager
Sydney Office
Fletch Celand, Senior Manager
Sydney Office
Tracy Muscat, Specialist
Newcastle Office
Laura, Manager
Newcastle Office
Rhiannon Manager
Tweed Heads Office
Katie, General Manager
Sydney Office
Fletch, Senior Manager
Sydney Office
Tracy Specialist
Newcastle Office
Our Mobile Case Managers made over 7,400 visits.
We helped over 64,000 people return to work.
Our teams managed over 2,126,400 calls.
We supported over 40,000 employers.
Over the last ten years our customers have benefited from over $144 million worth of investments made by our Mutual Benefits Program into innovative solutions to address complex issues in workplace health and safety – even if they never make a claim.
Our wearable technology assessment service helps employers reduce injuries and support faster recoveries with the aid of data-driven strategies and risk assessments.
Our in-house physiotherapists and pharmacists work alongside our case managers; making a positive difference to recovery and return to work outcomes.
We’ve been operating for over 115 years and work closely with businesses, unions, researchers, regulators and government agencies across Australia. We have the experience and expertise to support you, your people and your business.
If you are a NSW employer with an Average Performance Premium (APP) or Group APP of $100,000 or greater, you can choose EML as your CSP when you receive your annual policy renewal documentation.
We’re here to help and you can reach out to NSW State Relationship Manager Laura Ulrick today via email.
In the icare Customer Self-Service Portal,
if you can see this:
You can choose EML!
Stay up to date on the latest news, customer offers and events.
Find out more about the difference we make to NSW employers and their people every day.
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The EML Group is made up of a group of companies owned and operated by a partnership between Employers Mutual Limited & The Trustee For ASWIG Management Trust ABN 23 923 166 503, to find out more information about the EML Group click here.
