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EML Offer
Pro-Com Consulting – Tailored Onsite OVA Training
Students using virtual reality headsets in class.

Pro-Com Consulting provides award-winning training specialising in occupational violence and aggression prevention and management for frontline staff.

Pro-Com Consulting’s Front Line Adaptive Communication (FLAC) program aims to build capability and confidence in employees to prevent, respond, resolve and recover from incidents of confrontation and aggression. The program is based upon proven crisis negotiation principles and tactics and will integrate with existing internal policy and procedures.

The program is delivered by a team of expert instructors, all hailing from specialist law enforcement, military, correctional and health backgrounds. Each facilitator brings their own wealth of operational experience, delivering theory, exercise and technology-based training to develop capability in your people.

Virtual reality can also be incorporated into the program to maximise your employees engagement in their training and the learning outcomes that are achieved.

Download the FLAC brochure

Learn more aboutt the Front Line Adaptive Communiation (FLAC) program from Pro Com Consulting. 

Download
Welcome to FLAC, modern architectural design.

EML Offer: Save 10% off 4 or 8 hour Front Line Adaptive Communication (FLAC) program

 

CONTACT: [email protected]

Exclusive EML Offer for small/medium businesses
Access discounted face-to-face Occupational Violence and Aggression Management Training. Valued at $3,960 (+GST) for 4-hour course (up to 12 participants) customers can save $440

* 8-hour course (up to 16 participants) $6,120 (+GST)

** Two 4-hour courses back-to-back in a single day at the same 8-hour course rate

***Applies to businesses with less than 250 employees   

  • Survival stress response and situational awareness
  • Dynamic risk assessment and approach concepts
  • Human behaviour and perception awareness
  • Adaptive communication and negotiation principles
  • Essential dialogue for critical incidents
  • Negotiation boundaries
  • Higher degree of communication capability across the team
  • An increased awareness regarding use of force and importance of force avoidance or minimisation
  • Greater degree of confidence amongst team members
  • Enhanced threat recognition and risk mitigation
  • Enhanced teamwork
  • Consistency in approach and technique across the organisation
  •  
  1. Training is tailored to address specific OVA challenges faced in your workplace
  2. High quality, award-winning training delivered by experts instructors
  3. Employee learning experience and outcomes are optimised by using leading edge technology – standard virtual reality (available in the 8 hour training only)
  4. Convenient with training delivered face to face, either onsite or at Pro-Com’s training facilities in Melbourne.

Expected outcomes from training:

  • Build a higher degree of communication capability across the team
  • Improve de-escalation skills
  • Increase confidence to prevent and manage OVA incidents amongst team members
  • Enhance threat recognition and risk mitigation
  • Enhance teamwork
  • Consistency in approach and technique across the organisation
  • Increase awareness regarding use of force and importance of force avoidance or minimisation

 

Please visit our EML Offers Terms and Conditions page for full details.

Please contact Pro-Com Consulting for information regarding EML offers for small/medium businesses.

Find out more

For more information visit Pro-Com Consulting’s website or email [email protected]

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The EML Group is made up of a group of companies owned and operated by a partnership between Employers Mutual Limited & The Trustee For ASWIG Management Trust ABN 23 923 166 503, to find out more information about the EML Group click here.

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