When it comes to recovery, face to face support can make all the difference to speed up recovery, reduce stress, and improve return to work outcomes.
Operating in metro and regional communities across NSW, Victoria and South Australia, our mobile case managers actively support workers through the claims process.
They collaborate with employers and treating providers to achieve upgrades in capacity, expedite treatment approvals and facilitate practical return to work plans.
Mobile case managers can leverage their established relationships with treatment providers and specialists in their geographical area to expedite workers’ access to treatment.
They can make on-the-spot treatment and investigation approvals during appointments and reduce other typical claim delays by obtaining documents directly.
Mobile case managers can identify when the expertise of a workplace rehabilitation provider is needed and will request specific services from them.
We first introduced mobile case managers in South Australia in 2015, and then in Victoria in 2016. In both jurisdictions, mobile case management is embedded into our claims management model, having demonstrated the benefits of face-to-face intervention on personal injury claims.
In 2021, we expanded the successful mobile model to support employers and injured workers in the growing NSW portfolio, backed by over $2.5M in funding from the Mutual Benefits Program. In 2023, with the measurable benefits for both employers and workers established, we made a commitment to expand the team to ensure that we could provide services for more NSW employers.
Watch our NSW video series to learn more about the difference our mobile case managers can make to an employer and their injured worker.
Thank you to Julie, Justin and Michaela from Newcastle Anglican for sharing their stories with us for this series.
Watch our Victorian stories to see the real difference that having face-to-face support means to both employers and their workers.
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The EML Group is made up of a group of companies owned and operated by a partnership between Employers Mutual Limited & The Trustee For ASWIG Management Trust ABN 23 923 166 503, to find out more information about the EML Group click here.
