You can see from the awards we win that we’re doing great things for our customers and the industry. We work hard to exceed your expectations in every aspect of our business.
PIEF 2024 Excellence in Personal Injury and Disability Management Awards shortlisted four EML finalists:
Mark Bagnall was awarded the Excellence in Customer Service Award at the ceremony on 29 October 2024.
EML’s Nico Coad has won the Excellence in Customer Service Award at this year’s Personal Injury Education Foundation Awards for Excellence in Personal Injury and Disability Management.
Workers, employers and Nico’s colleagues called out her empathy, active listening skills and strong commitment to improving the customer service experience. Nico says that the satisfaction she gets from her work derives from being able to have a positive impact on someone’s life: “It’s nice to think that every little conversation I’ve had with people has amounted to this big recognition.”
EML’s Robyn Shepherd has won the Excellence in Injury & Disability Management (Return to Work/Community) Award at this year’s Personal Injury Education Foundation Awards for Excellence in Personal Injury and Disability Management. Robyn has demonstrated her empathetic, proactive, organised, supportive and caring attributes consistently in her day-to-day work as a Case Manager in helping injured workers recover and return to work.
Rachel Gordon has won the Excellence in Customer Service Award at this year’s Personal Injury Education Foundation Awards for Excellence in Personal Injury and Disability Management. For Rachael, being an effective case manager means more than just doing her job. Rachael takes an empathetic and caring approach to her work in supporting long term injured workers with complex claims.
The awards define excellence in the Insurance profession and recognise leading companies and individuals for their outstanding achievements over the past 12 months. EMLife won Best Service Provider Award at the 2020 Insurance Business Australia Awards.
The Industry Champion 2020 selection committee recommended Neven as the Young Professional Industry Champion of 2020 based on the outstanding positive contribution she has made to the delivery of insurance and care services. IfNSW Team Leader Neven was selected as the icare Young Professional Industry Champion of 2020.
We were recognised as finalists in five categories at the 2018 icare Care & Service Excellence (CASE) awards. The categories were: Excellence in Improving Employer Peformance; Outstanding Team – Specialist Care Services; Outstanding Individual; Outstanding Individual – Care & Support; and Young Professional of the Year – Care & Service.
Outstanding programs delivered by us were finalists in the icare Insurance for NSW Awards for excellence in risk management and prevention.
Our Work Injury Screening & Early Intervention Study (WISE) awarded icare TMF Award for Outstanding Frameworks & Systems. The Wise Project is a joint study partnership between EML, icare Self Insurance, NSW Health and University of Sydney focusing on work injury screening and early intervention for at-risk musculoskeletal injuries.
We were awarded the Collaboration in Injury and Disability Management Award at the 2016 Excellence in Personal Injury and Disability Management Awards. Recognised joint efforts of EML and Fire & Rescue NSW in supporting early intervention in the treatment of workers with Post-Traumatic Stress Disorder.
EML’s Employee Care Program (ECP) awarded Best WHS Training Program at the NCSA Foundation National Safety Awards. ECP is designed to support our people in better managing psychological challenges in the workplace.
EML Scheme Agent, David Gatt, awarded icare CASE Most Outstanding New Starter. This award recognises NSW Scheme Agent employees who show an outstanding contribution to customers and the scheme. Includes encouraging innovation and process improvements, fostering a culture of continuous improvement and promoting workers compensation as an industry of choice.
Hospitality Employers Mutual is awarded ANZIIF Small-Medium General Insurance Company of the Year. Recognising leaders in the insurance industry, the award acknowledges our commitment to delivering the highest standards of excellence, professionalism and performance. The judging panel commented on the outstanding achievements of Hotel Employers Mutual (HEM) and Club Employers Mutual (CEM).
EML Group Manager, Peter George, awarded Manager of the Year at the Australian Institute of Management Excellence Awards. The awards recognises and celebrates Australia’s most outstanding leaders.
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The EML Group is made up of a group of companies owned and operated by a partnership between Employers Mutual Limited & The Trustee For ASWIG Management Trust ABN 23 923 166 503, to find out more information about the EML Group click here.
