Festive season, rising tensions: Addressing occupational violence and aggression

As the festive season approaches, incidents of Occupational Violence and Aggression (OVA) are on the rise – particularly in the retail and hospitality sectors.

This timely webinar explores the growing trends of incivility, aggression, and abuse faced by frontline workers during the high-pressure lead-up to Christmas. 

We are joined by a group of experts who will also provide evidence-based strategies for responding effectively after an incident – focusing on team care, psychological safety, and recovery support for affected staff and their colleagues.

Learning outcomes

By the end of this session, participants will be able to:

• Identify the growing trends of OVA related incivility, aggression, and violence/abuse particularly focused in the retail and hospitality/food retail sector
• Consider the implication from the perspective of the Regulator
• Respond after an event and care for their immediate team and others around them.