As a provider of specialist of personal injury claims management support, we have been helping people get their lives back following a motor vehicle accident since 2019. Our team of 70 specialists across the nation provide their expertise to people who are at their most vulnerable following one of life’s most unexpected events.
Our solutions are tailored to support some of the country’s largest compulsory third party (CTP) insurers. We connect our specialist services to deliver industry leading return to work outcomes, offering flexibility for short term or long term partnership needs.
Experiencing a motor vehicle accident is one of life’s biggest unexpected events. Our agile and empathetic claims model is designed to support claimants in their recovery, operating with transparency, clarity, and care. We tailor our solutions to our partners needs, offering claims and technological support to achieve outcomes for claimants.
By applying our Quality Management Framework (QMF) we can identify opportunities for operational and performance improvements for our Insurer partners.
We offer bespoke and co-designed claims models to our partners. Our specialist claims management knowledge can integrate into operating models to drive outcomes.
As the largest manager of personal injury claims in Australia we achieve faster recovery, independence and return to work outcomes all whilst maintaining high claimant satisfaction scores.
Fundamental to delivering a high-quality, personalised claims experience, our caseload targets are carefully managed. Lower caseloads ensure greater attention is provided on each claim enabling a proactive and supportive approach.
With an established partnership with one of Australia’s largest CTP Insurers, we provide end to end claims management as a white-labelled service for over 1000 injured motorist claims. Over our six-year partnership, EML have met, or exceeded all customer and regulatory compliance requirements and delivered leading return to work and claim costs results compared to industry performance.
We also have demonstrated capability to provide support to Insurers who require specialist expertise, claim backlog resource management or workflow management assistance. We have provided specialist claims management support, advice, and recommendations to CTP Insurers to assist with operational and performance improvements across claim processes, liability levers and provider management strategies.
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The EML Group is made up of a group of companies owned and operated by a partnership between Employers Mutual Limited & The Trustee For ASWIG Management Trust ABN 23 923 166 503, to find out more information about the EML Group click here.
