As an APRA-certified third party administrator (TPA) we have been offering claims management solutions to the accident and health market since 2018. Our claims management approach has been informed by our 115 years of managing personal injury claims.
We partner with a number of accident and health insurers to support Australian businesses in managing non-work-related illness and injury. Providing a holistic view of people risk can simplify how employers manage people insurance and claims by mirroring existing injury management capabilities which exist in the workplace.
Our approach offers a more comprehensive and proactive
commitment to claims management. We challenge the traditional administrative approach of the industry, by incorporating the rigor of other personal injury markets to support employees in their recovery.
Our claims model is supported by a team of specialists to ensure unparalleled technical excellence. This ensures we are always well positioned to manage high-risk claims, provide additional support for members awaiting decisions or navigating declined claims, reducing the likelihood of disputes.
Fundamental to delivering a high-quality, personalised claims experience, our caseload targets are carefully managed. Lower caseloads ensure greater attention is provided on each claim enabling a proactive and supportive approach.
Servicing Australian and Lloyd’s of London Underwriters we are committed to the General Insurance Code of Practice.
EML is committed to handling your personal information in accordance with the privacy laws and the Australian Privacy Principles. In some instances, Australian businesses are required to comply with the General Data Protection Regulation as part of service provision to global Underwriting partners.
We are dedicated to providing exemplary client service. We also accept that despite our best efforts, sometimes things can go wrong. When this happens, we are determined to make them right again.
We are committed to best practice management for family and domestic violence as a subscriber to the Life and General Insurance code of practice
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.
The EML Group is made up of a group of companies owned and operated by a partnership between Employers Mutual Limited & The Trustee For ASWIG Management Trust ABN 23 923 166 503, to find out more information about the EML Group click here.