Since 2015, EML has partnered with some of Australia’s leading superannuation funds, trustees and administrators to manage both insured and uninsured claims.
Our deep understanding of income protection (IP), total and permanent disability (TPD), and death benefit claims enables us to design and implement tailored claims management solutions.
Our strong, long-standing relationships highlight the success of our approach. By leveraging our experience and expertise, EML continues to enhance its reputation as a trusted industry partner. From managing complex income protection, TPD claims and death claims to exceeding industry benchmarks for timeliness and decision-making accuracy, EML’s proven track record highlights our commitment to excellence.
Whether it’s supporting trustees, engaging members, or ensuring compliance with regulatory standards, EML continues to drive better outcomes for members and achieve significant financial savings for insurers.
In working with EML, our partners gain access to a trusted, experienced provider with the capabilities to enhance claims operations and improve member experience.
We specialise in delivering customised, white-labelled claims management solutions that integrate seamlessly with our partners brands.
We offer solutions of claim portfolios, depending on need and liabilities. We can provide end to end claims management support, or tailor solutions to address trends or performance risks within portfolios. Our responsibilities include all core claim determination functions, comprehensive claims assessment services for TPD, terminal illness, and death claims.
We can act as the trustee delegate, providing comprehensive claims assessment services for TPD, terminal illness, and death claims.
We have proven experience in managing a range of claim types. Commonly, we provide an outsourced claims service for sensitive claims for superannuation funds, offering outsourced claims management for income protection and TPD claims for superannuation staff and family members.
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The EML Group is made up of a group of companies owned and operated by a partnership between Employers Mutual Limited & The Trustee For ASWIG Management Trust ABN 23 923 166 503, to find out more information about the EML Group click here.
