We want to empower our people to connect with customers in a way only they can. We adopt
new technology and develop systems in-house to streamline the claims management process,
reduce cost for our clients and achieve better outcomes for injured people.
Proprietary, secure, and industry-driven solutions that adapt quickly to change and leverage cutting-edge innovations.
Configurable, scalable solutions tailored to the needs of our clients to meet compliance and regulatory needs.
Advanced threat detection and response capabilities leveraging machine learning, coupled with robust platforms designed for searching, analysing, and visualising large volumes of data in real-time to detect anomalies.
Automated calculations ensure payment processes are timely, minimise errors and mitigate claims cost leakage, improving customer experience.
Automation and machine learning streamline workflows for timely, accurate claims processing.
Using the latest technology to continually develop new products and enhance existing systems to maintain our market leadership position.
Our data rich systems bring information and insights to influence strategic direction and portfolio performance.
Our technology enables our people to shift their skillsets from routine administrative tasks to meaningful, high-value interactions with customers. Developed in house, our technology solutions support our people to focus on proactive claims management to help people get their lives back.
Our proprietary-built claims management system is customised to the unique nature of personal injury insurance products.
Multiple modules interact with each other and external systems.
Inbuilt functionality enables significant efficiency and productivity benefits for case managers whilst mapping to compliance requirements.
Our proprietary document management system is specifically designed to deliver workflow prioritisation and processing.
Processes are more efficient as claims documents are stored in one, secure location.
Technology integrates with other claims management systems, generating tasks and streamlining workflow.
Our tool calculates a worker’s average weekly earnings through the automated input of wage data, reducing manual processing.
The calculator integrates with claims management systems to store proof of calculation and automatically delivers results to claims managers.
It alerts the employer of missing information, accelerating the calculation process and approval, ensuring regulator requirements are met.
Our specialised online medical coding calculator enables accurate and efficient review of surgery-related expenses. It automatically checks all codes and costs, and flags overspending.
Our medical coding team directly engages with service providers to address billing discrepancies, improving billing behaviour and practices, benefiting the entire industry.
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The EML Group is made up of a group of companies owned and operated by a partnership between Employers Mutual Limited & The Trustee For ASWIG Management Trust ABN 23 923 166 503, to find out more information about the EML Group click here.
