The Mutual Benefits Program is proud to offer eligible* employers access to professional psychological debriefing services in the event of a critical incident in the workplace.

Receiving timely professional help is crucial in mitigating adverse psychological effects that may result from witnessing a traumatic event in the workplace. Early intervention can help individuals identify and manage early symptoms and understand where and when to seek further support.

Services are available 24/7, free of charge to eligible* employers, and include the following:

  • A workplace visit by a qualified psychologist to provide individual or group support
  • Services provided face-to-face or via telehealth (maximum of two sessions per employee)
  • Support for managers to assist their employees (provided via a face-to-face or telehealth session)

Examples of eligible incidents include:

  • Natural disaster
  • Armed robbery
  • Assault or violence in the workplace
  • Serious near-miss or major safety incident
  • Traumatic injury
  • Suicides or attempt to die by suicide
  • Death at the workplace of a visitor, client, or customer

Our aim is to provide support that promotes early intervention and encourages workers to seek further support when needed. We understand the importance of investing in the long-term well-being of workers and are committed to offering innovative solutions to support this goal.

Pilot flyers:

*To be eligible for these services you must have an active NSW Workers compensation policy with EML. To confirm your eligibility for this initiative, please contact