The Mutual Benefits Program is proud to offer eligible* employers access to professional psychological debriefing services in the event of a critical incident in the workplace.
Receiving timely professional help is crucial in mitigating adverse psychological effects that may result from witnessing a traumatic event in the workplace. Early intervention can help individuals identify and manage early symptoms and understand where and when to seek further support.
Services are available 24/7, free of charge to eligible* employers, and include the following:
- A workplace visit by a qualified psychologist to provide individual or group support
- Services provided face-to-face or via telehealth (maximum of two sessions per employee)
- Support for managers to assist their employees (provided via a face-to-face or telehealth session)
Examples of eligible incidents include:
- Natural disaster
- Armed robbery
- Assault or violence in the workplace
- Serious near-miss or major safety incident
- Traumatic injury
- Suicides or attempt to die by suicide
- Death at the workplace of a visitor, client, or customer
Our aim is to provide support that promotes early intervention and encourages workers to seek further support when needed. We understand the importance of investing in the long-term well-being of workers and are committed to offering innovative solutions to support this goal.
*To be eligible for these services you must have an active NSW Workers compensation policy with EML. To confirm your eligibility for this initiative, please contact CriticalIncident@eml.com.au
Recovery after Trauma Guides
Find information and support for exposure to traumatic events with EML’s Recovery After Trauma booklets
What is trauma?
Sometimes people refer to ‘the trauma’ of seeing or experiencing something, and other times we might hear trauma used to describe the injury itself.