Intelligent life insurance claims solutions
We’re here to make claims management easier for our life insurance partners and their customers.
EMLife has an award-winning case management model, delivering five times the industry average return to work outcomes for long duration and complex claims.
As a natural extension to your workforce, EMLife uplifts capacity and provides ready now specialist claims capability. Formed in response to the challenges affecting the life insurance industry, EMLife is paving the way towards a sustainable industry that puts people at its centre.
Experts in complex and long duration claims management
Enjoy the peace of mind that we deliver best-fit solutions even for difficult and complex life insurance and disability income claims. Free up resources to invest where you need it most and leave our experts to manage your complex cases, long duration claims and those with significant mental health hurdles to overcome.
Managing claims under white labelled arrangements
We understand the importance of embodying your culture and protecting your brand. Our proven on-boarding method integrates our experienced claims managers with your business seamlessly.
Positive customer outcomes
We look at the whole person, not just the disability. Our biopsychosocial approach focuses on engagement and customer experience, enabling customers to recover function and independence while re-engaging with the workforce, their families and the community.
All our case managers are motivational interviewing practitioners. They use their skills and regular verbal communication to develop trust with customers, understand their individual circumstances then help them evoke change, increase activity and reach goals. Our call coaches ensure these skills continually develop and are applied across all claims we manage.
02 8251 9000