icare customer service centre

Your EML case manager is your first point of contact if you have feedback, an inquiry or complaint.


If you require further assistance in relation to your claim or a decision notice, contact icare's Customer Service Centre on:

13 44 22


If further assistance is required, contact the State Regulatory Authority's (SIRA) Customer Service Centre on:

13 10 50


The Independent Review Office (IRO) provides an independent complaints solution service for workers who are unhappy with a decision made by their insurer. IRO also provides funding for legal advice. For more information or to make a complaint, contact IRO:

13 94 76




Click here for more information on the options available to help resolve disputes about personal injury claims.