icare customer service centre

Your EML case manager is your first point of contact for all claims related feedback, queries or complaints. Client services will also be able to assist you with any queries or feedback.


If further assistance is required contact the State Regulatory Authority's (SIRA) Customer Service Centre on:

13 10 50


The Workers Compensation Independent Review Office (WIRO) provides an independent complaints solution service for workers who are unhappy with a decision made by their insurer. WIRO also provides funding for legal advice. For more information or to make a complaint, contact WIRO:

13 94 76



Click here for more information on the options available to help resolve disputes about personal injury claims.