NSW Nominal Insurer (icare) workers insurance

As a trusted provider of claims management for icare workers insurance, you can depend on us to help you or your staff to recover from injury and illness.

After all, we’ve been helping people get their lives back in New South Wales for over 110 years.

Pictured: Adam Keogh, General Manager NI Corporate, Katie Giddins, General Manager NI Coporate Claims Operations and Matthew Vickers, General Manager NI SME & Specialty

We are the leading experts in workers compensation, driving innovation and setting the standard as the only workers compensation mutual in Australia.

Our focus on personal injury claims management means that we have the knowledge and expertise to guide you through the complex world of workers compensation.

We work closely with icare, the NSW Nominal Insurer, to deliver their workers compensation claims service model and ensure the continuous improvement and sustainable operation of the Scheme.

We are the largest claims service provider in NSW and are consistently ranked first in the key performance metrics published regularly by icare. Last year we helped over 84,000 people return to work and get their lives back in NSW. We managed over 124,000 claims, whilst also supporting over 270,000 employers to help create safer workplaces to keep their people safe.

Our industry experience and customer-centric approach has us working closing with workers and employers to achieve the best possible outcomes.

To achieve these positive return to work outcomes, we offer a range of services across New South Wales, including a rapidly increasing regional presence. These services can be tailored to the individual needs of every claim, whether it is for a psychological injury, or industrial deafness, or a complex medical injury.

The positive relationships our 1,700 staff build with customers is our key measure of success. We care about achieving great outcomes and doing it with integrity and empathy.

Your needs are at the centre of everything we do. We commit to understanding your needs and appreciating your challenges.

phone: 133 365 email: emlnewclaims@workerscomp.nsw.gov.au